Why are you asking for my current uniform size?

A: We want to ensure everyone is able to be properly fitted and try on all of the desired pieces in the 20 minutes that is allotted for a fitting. By providing your current uniform size we can be more prepared for your arrival.

Do I have to use my Delta email address?

A: You may use an alternative preferred email address instead of your Delta email address. Please make sure it is one you have easy access to and check frequently.

How can I cancel or change my appointment?

A: You can use the link in the email you received when you registered for your fitting or look up your appointment on the website or link here.

Who should I contact if I have an issue with registering?

A: If you are having issues connecting to the website, please email pilotfittings@delta.com

Am I allowed to register for an appointment outside of my base?

A: Yes, you are allowed to register for an appointment outside of your base. We know it might be more convenient for you if you have a layover or maybe live closer to a different base.

If I just need help with ordering, do I still need an appointment?

A: If you have already had a fitting appointment, please come in for assistance with ordering. We highly encourage you all to attend a fitting to ensure you order the correct size as returns or exchanges could delay your ability to wear your uniforms in a timely manner. Alternatively, you can order through the GPS Contact Center by calling 888-609-2435 (Mon-Fri, 8a.m.-8p.m. EST); note you will need to validate your name, Delta hire date, and email address on file to place your order.

How long will my fitting take?

A: The fitting portion will take about 20 minutes to complete. Please arrive 15 minutes early to check in and fill out any necessary paperwork. If you would like to submit your order after you have finished your fitting, please allow an additional 15 minutes.

What do I need to bring to my fitting?

A: Please bring your iPad so that you can order your new uniform after your fitting. We will have staff on-site to help you place your orders using your new uniform storefront.

What happens at the fitting?

A: At the fitting you will have an opportunity to try on a variety of the new uniform pieces to see which pieces you prefer and find the correct size/fit. This gives you the opportunity to move around in the garments to ensure you select the best fit for you. Once you finish exploring the options you can use your iPad to place your order.

What items will I be able to try on at the fitting event?

A: At your fitting, you will be able to try on new single-breasted blazers, double-breasted blazers and two pant fits (Classic and Tailored). We will also have new accessories on hand so you can try. We will bring a minimum of 2 pieces in every size so we should have your size to try on.

What happens if I am late to my fitting appointment?

A: As a courtesy to your fellow employees, please make every attempt to make your appointment on time. Fitting appointments will be subject to cancellation 10 minutes after the scheduled start time. If you know in advance that you will be unable to make your fitting, please cancel to give other employees the opportunity to attend in your place. You can cancel online by looking up your appointment on the fitting website, or by using the link here and in your confirmation email.

Are walk-ins available?

A: Appointments are highly recommended; however, we will be taking walk-ins on a first come, first served basis if there are available times. If you come by for a fitting without an appointment, we will do our best to get you in for a fitting as quickly as possible. However, there may be a wait if all of the fitting slots are taken. This will vary based on demand.

Before showing up as a walk-in, please check the Fitting RSVP tool to make sure there are not any open spots you can still take for that day. This will guarantee you a spot in the fitting location you chose at the time you chose.
You may show up between 9a.m. and 7:00p.m. to try to get a walk-in appointment. Please note that we will not be taking walk-in appointments after 7:00p.m.

Are in-person fitting sessions required?

A: In-person fitting sessions are not required, but we highly encourage everyone to attend. Given that we have new options in both blazers and pants, and that sizes vary by brand, we recommend you attend a fitting session to prevent any delays in getting your new uniform in the correct size.

What if I’m unable to attend a fitting?

A: If you are unable to attend a fitting for whatever reason, you are able to complete the ordering process by reviewing the measurement directions online and selecting pieces to build your uniform kit from the GPS storefront. More instructions will be provided on how to order your kit yourself at a later point.

Can you help me change what I ordered if it was placed before my fitting session?

A: No, there is a 30-minute cancellation window once an order has been placed. Once that window passes, your order will be processed. After you have received it, you will be able to return and then reorder your items.

Can I bring family and/or friends with me to the fittings?

A: This special experience is for you and only you. We ask that you do not bring family or friends to the event, as most of our fit sessions are inside security.

Can I fly company business? What if I miss my flight/cannot get on my flight to my fitting appointment?

A: Flying company business to a fitting is not permitted; you are allowed to use your Non-Revenue Pass Travel privileges to attend a fitting. In the event you are unable to make your fitting time. Please cancel your fitting on the website or using the link here or in your confirmation email. This will give other employees who are at the event a chance to attend.

When can I order my uniforms?

A: Orders can be placed during the fit sessions.

If you do not attend a fitting session, you can begin placing your order September 18th using the GPS storefront. More instructions will be provided on how to order your kit on your own at a later point.

When do I receive my new uniform?

A: Orders will begin to ship in late October / early November. Please keep in mind, with the launch of any new uniform, shipping times may increase due to the volume of initial orders. Additionally, each order will require hemming of garments. Therefore, orders may take longer to process and ship with the initial wave of completed orders.

When do I get to start wearing my new uniform?

A: All employees can begin wearing their new uniforms once they receive their garments.

Where can I find answers to uniform related questions?

A: Please refer to the uniforms page on DeltaNet for answers on any uniform specific related questions.